News

25 February 2010
Epractice publishes first Smart Cities research brief

This report describes techniques of customer profiling to help target the delivery of services in the public sector. The approach set out in this report relies on use of standard definitions of customer profiles, services and channels. It gives preliminary results from work performed in the UK and describes some advantages and shortfalls of the approach.

More: http://www.epractice.eu/en/library/307651

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